Meet Margot!
Develop your AI Agent to enhance your service and deliver faster, more personalized, and efficient interactions
Discover the product

What features are available in Margot Agent?

A specialized AI Agent, designed to work synergistically by optimizing processes, enhancing efficiency, and addressing all business needs
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Find the best answer to your questions

It provides the best answer based on the current or previous messages.
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Discover the potential of an AI Chatbot

This Margot tool ensures automation, personalization, and efficiency in the service provided.
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Find the information you’re looking for right away

The AI Agent quickly and efficiently searches through company documents for what users request.
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Categorizes requests in real time

The AI Agent suggests the best classification based on the content of the message sent by the customer.
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FEATURES

Discover the potential of AI.

The most advanced features of our AI Agent, designed to ensure an optimized user experience.

Synergy and Integrability

Integrations with business systems allow for the centralization and automation of interactions, ensuring quick responses across all channels.

Personalization

Customized AI Agents offer communication aligned with your brand identity and business goals

Immediate Support

Each request is handled in real-time, providing efficient and reliable support, and enhancing overall satisfaction with the service

Knowledge based

AI Agents organize information, making it accessible and easy to use

Privacy

AI Agents implement appropriate measures to comply with privacy regulations while safeguarding business data protection.

Multichannel

AI Agents integrate all channels such as WhatsApp, HubSpot, and many other platforms, optimizing communication and improving efficiency."

AUTOMATION

Save time and improve efficiency with automation.

Save time with AI agents that automate processes and allow you to focus on what matters.

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Workflow ottimizzati

Progetta flussi di lavoro complessi per ottimizzare la gestione delle attività, garantendo operazioni continue e senza interruzioni in ogni fase del processo. La possibilità di coinvolgere un operatore umano quando necessario garantisce standard di alta qualità, utilizzando l’IA per automatizzare i processi.
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Coordinamento di task complessi

Rispondi alle richieste recuperando facilmente informazioni da altri sistemi, creando conversazioni e prendendo decisioni precise. Grazie alla creazione di flussi di lavoro integrati con altri sistemi aziendali, è in grado di combinare più fonti di dati, migliorando la comunicazione aziendale con risposte rapide e accurate.
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Human Handover: sicurezza e continuità

Assegna automaticamente i compiti più delicati a un operatore umano in base a condizioni e politiche predefinite. Ottimizza il lavoro del tuo team di supporto clienti indirizzando loro le richieste che, una volta risolte, garantiscono un’esperienza positiva e senza intoppi.
ADVANCED SUPPORT

Custom Service

A seamless, optimized, and guaranteed customer experience

Immediate 24/7 support.

Customers receive timely responses at any time, improving overall satisfaction with the service. Each request is handled in real time, providing efficient and reliable support.

Minimization of wait times

Reducing wait times allows for quick responses to requests, ensuring a smoother and more timely service, with a direct impact on the quality of the user experience

TECHNOLOGY

Revolutionize processes with RAG technology.

Combine content generation with retrieving information from external sources to significantly improve the accuracy of responses

Integration between retrieval and generation.

Integrate the acquisition of data from external sources with the generation of responses based on advanced artificial intelligence

More reliable and up-to-date responses

Overcomes the limitations of traditional models (LLMs) by providing contextualized and continuously updated data

Versatile applications

Ideal for customer support, business knowledge management, academic research, and process automation.

KEEP CONTROL

With Margot, control
is always in your hands

Margot customizes its language and tone to communicate exactly as you prefer.

Decide the language

Set the language type and reference dictionary for your AI Agents. Define the vocabulary and terminology used to ensure consistent communication

Choose the communication style

Control over the communication style ensures consistent communication aligned with the brand's values, creating a more authentic user experience.

Set the logical processing

Define the parameters that guide AI Agents in formulating optimized responses, based on advanced customization of decision-making mechanisms

Configure based on the policies

Guide AI Agents in following company procedures to handle complaints, returns, and other situations, aligning responses with defined protocols.

AI Analytics

The AI that optimizes your business

Boost your business with AI analytics that provide targeted strategies to improve your operations

Interaction verification

Examine every conversation, increasing the accuracy of responses and optimizing overall performance. Each interaction provides the opportunity to identify key topics and how to leverage them to refine the service.

Value of conversations

Monitor the quality of conversations, extracting meaningful insights for customer satisfaction and its impact to identify critical areas and achieve more effective results

Management of problem areas

Identifying the issues that cause customer dissatisfaction allows for analyzing problem areas and developing targeted solutions, thus enriching the knowledge base

FAQ

Find the
answers you're looking for right away

Support and Frequently Asked Questions

Margot's AI tools are individual AI Agents with different functionalities, designed to automate, assist, or enhance business activities and personalize the service offered. An AI Agent refers to an autonomous system capable of collecting data, interpreting it, and acting strategically to pursue specific predefined goals.
Margot's tools are highly customizable based on each customer's specific needs, with the ability to freely define both the number and the features of the activated tools.
Margot works in synergy with business systems. The platform provides APIs to integrate Margot with third-party software and tools.
Yes. The proper functioning of the tools relies on enriching the knowledge base with company documentation or other relevant materials
Yes, the languages currently available are Italian and English, with the possibility to customize the platform with other languages that can be activated upon request.
Margot is customizable with company logo and colors. Additionally, customization can extend to communication tone and graphic configuration, ensuring alignment with brand identity and business objectives.
Yes, support plans are available and can be activated and customized upon request.
Margot implements appropriate measures to comply with privacy regulations, first and foremost the GDPR, ensuring the protection of business data through transparent and responsible management of information. The E-Time AI service is hosted on AWS infrastructure, which is provided in various European regions ensuring the storage and processing of data within the European Union. However, the E-Time solution is exclusively located in the Milan region (eu-north-1) and includes data anonymization before being passed to the AI engine to further ensure privacy compliance

Would you like more information?

Speak with our sales team to activate Margot and its customizable AI agents

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